Shipping policy
Shipping Policy:
At Camila Collection, we take pride in carefully preparing every order to ensure your pieces arrive beautifully packaged and ready to wear. Thank you for shopping with us and supporting our boutique!
Order Processing:
All orders are processed within 1–3 business days, excluding weekends and holidays.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information. Please note that processing times may be extended during holidays, special promotions, or new collection launches.
Shipping Rates & Delivery Times:
We currently offer shipping within the United States.
Standard Shipping: 3–7 business days after dispatch.
Expedited Shipping: Available at checkout, when offered.
Shipping Rates: Calculated at checkout based on your location and selected shipping method. Delivery times are estimates and may vary depending on the shipping carrier, weather conditions, or other circumstances beyond our control.
Order Tracking:
Once your package has shipped, you will receive an email containing your tracking number.
Please allow up to 24–48 hours for tracking information to update.
Incorrect Shipping Information. Please double-check your shipping address before completing your purchase. If you notice an error, contact us as soon as possible. We will do our best to update your information before your order ships. Once an order has been dispatched, we cannot guarantee that changes can be made.
Lost, Stolen, or Delayed Packages:
If your package is delayed or marked as delivered but cannot be located, please contact the shipping carrier and reach out to our customer service team. We will gladly assist you in investigating the issue and determining the appropriate next steps.
Camila Collection is not responsible for delays caused by shipping carriers, but we are committed to helping our customers resolve delivery concerns.
Damaged Packages:
If your order arrives damaged, please contact us within 48 hours of delivery whenever possible. Include your order number and photographs of the damaged merchandise and packaging so we can assist you with a replacement or refund, as appropriate.
Contact Us:
For any shipping questions or concerns, please contact us at:
lacamilacollection@lacamilacollection.com