Camila Collection — Shipping & Returns Policy
Last Updated: September 22, 2026
Shipping
We are so excited to send your Camila Collection pieces your way! Each order is carefully packaged and prepared with love.
Shipping Rates
- Free Standard Shipping on orders of $100 or more
- Standard Shipping: $9.99 on orders under $100
- Express Shipping: $15
Processing Time
Orders are typically processed and shipped within 2–5 business days after your order is placed. Orders placed on weekends or holidays will begin processing on the next business day.
During launches, sales, holidays, or high-volume periods, processing may take a little longer. We appreciate your patience and understanding.
Shipping Time
Once your order has shipped, you will receive a confirmation email with tracking information. Estimated delivery times are:
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days, when available
Please note that shipping times are estimates and are not guaranteed. Camila Collection is not responsible for delays caused by the shipping carrier, weather, holidays, incorrect addresses, or other circumstances outside of our control.
Incorrect or Incomplete Addresses
Please carefully review your shipping information before completing your purchase. Camila Collection is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If your package is returned to us because of an incorrect address, additional shipping charges may apply to resend the package.
Lost, Stolen, or Damaged Packages
Once an order has been shipped and tracking confirms delivery, Camila Collection is not responsible for packages that are lost, stolen, or misplaced after delivery. If your package appears to be lost or is marked as delivered but cannot be located, please contact the shipping carrier directly to open a claim.
If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the packaging and damaged item so we can review the situation.
Returns & Refunds
At Camila Collection, we want you to love every piece you purchase. We understand that sometimes a purchase may not work out, and we’re here to make the return process as simple as possible.
Returns & Exchanges
We accept returns within 14 days of the delivery date. To be eligible for a return, merchandise must be:
- Unworn, unwashed, and in its original condition
- Free of stains, makeup, perfume, deodorant, and any signs of wear
- Returned with all original tags attached, accompanied by proof of purchase or an order number
Items that do not meet these requirements may not qualify for a return.
Refunds
Once your return is received and inspected, we will notify you of its approval or rejection. If approved, your refund will be issued to your original payment method within 5–10 business days. Please note that processing times may vary depending on your bank or payment provider. Original shipping fees are nonrefundable, except when an item arrives damaged or incorrect.
Final Sale Items
Sale and clearance merchandise marked “Final Sale” cannot be returned or exchanged for a change of mind.
Damaged or Incorrect Items
We carefully inspect each item before shipping. However, if your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery whenever possible. Include your order number and clear photographs of the item so we can assist you promptly. We will work with you to arrange a replacement, exchange, or refund, as appropriate, at no additional shipping cost to you.
Return Shipping
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of packages lost in transit. Please contact us before sending any merchandise back to receive return instructions and the appropriate return address.
Exchanges
If you would like a different size or style, please contact us to check availability. Exchanges are subject to inventory availability. If your preferred item is unavailable, we can assist you with an eligible return or refund.
How to Start a Return
To request a return or exchange, please email us at lacamilacollection@lacamilacollection.com. Include your full name, order number, the item you wish to return, and the reason for your request. Our team will review your request and provide further instructions.
Order Cancellations
Because we begin processing orders quickly, cancellation requests are not guaranteed. If you need to cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, it may no longer be eligible for cancellation.
Important Note
By placing an order with Camila Collection, you acknowledge and agree to the terms outlined in this Shipping & Returns Policy. Camila Collection reserves the right to update or modify this policy at any time. Any changes will be posted on this page.
Thank you for shopping with Camila Collection. 🤍
Elegance, confidence & a little Western soul.